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Who should I contact if I need help?

Please refer to "Contacts" in the menu bar.
Leaving a detailed message with your name, area code, telephone number, your question, and the program related to your enquiry will enable the Helpdesk to answer your questions promptly.

eAwards System Information

Web Browsers
Avoid using navigation tools provided with your web browser, such as Back/Forward or Refresh/Reload. Using these tools may cause information to be lost.

The eAwards service has been optimized and tested to work with the following browsers:
PC Users
eAwards is maximized for use in Internet Explorer 11+ and Mozilla Firefox 30+.

Macintosh Users
eAwards might not support Macintosh Safari web browsers. Please use preferably Mozilla Firefox when using Mac operating systems. If you do not have Firefox for Mac, download the free software.

System Maintenance
Maintenance and upgrades are scheduled to take place every day, if necessary. The eAwards service remains available during regular maintenance and upgrades.

Using eAwards

System Timeout
15 minutes after your last interaction with the eAwards system (e.g. Save, Validate, Preview), your session will be terminated and you will have to sign in again. We recommend you save your work periodically (i.e. every 5 minutes).

System Account E-mail
To create your account you will be asked to enter an e-mail address. This is your System Account E-mail and needs to be entered, along with a password, to log on to the eAwards system. In addition, your e-mail address will be used by the system to issue auto-notifications / acknowledgements with respect to the status of your application/review.
We strongly recommend that you do not use a Hotmail e-mail address as we may experience difficulty transmitting notices to Hotmail e-mail addresses.

When you create your eAwards account you will also be asked to create a password to log on to the eAwards system. The password is case sensitive and must contain from 6 to 10 alpha-numeric characters, including at least one numeric character. You will also need to enter a password reminder which is a statement or question that prompts you to remember your password.

Forgot your password? Click on the link "Password forgotten?" located on the Sign In screen. This link opens a screen for you to confirm your registration information. Your password reminder will be emailed to you within a minute.

Update your profile / password (eAwards Account)
To update your profile information or change your password, sign-in to your eAwards account and select the "Profile & Preferences" link found in the bar menu. Select the fields you wish to update and then Save your changes.

Should you wish to update the following profile information: last name, first name, salutation, middle initials, gender or email address, please contact the Helpdesk. Please refer to "Contacts" in the menu bar for contact information.