You are here

Help

Help/Support

Who should I contact if I need help?

Please refer to "Contact us" in the menu bar.
Leaving a detailed message with your name, area code, telephone number, your question, and the program related to your enquiry will enable the Helpdesk to answer your questions promptly.

eAwards System Information

Web Browsers

Avoid using navigation tools provided with your web browser, such as Back/Forward or Refresh/Reload. Using these tools may cause information to be lost.

The eAwards service has been optimized and tested to work with the following browsers:

  • PC Users
    eAwards is maximized for use in Internet Explorer 11+ and Mozilla Firefox 30+.
  • Macintosh Users
    eAwards might not support Macintosh Safari web browsers. Please use preferably Mozilla Firefox when using Mac operating systems. If you do not have Firefox for Mac, download the free software.

System Maintenance

Maintenance and upgrades are scheduled to take place every day, if necessary. The eAwards service remains available during regular maintenance and upgrades.